This is an advanced notice of a change of telephony service from this court. This change is part of our ongoing commitment to improve our services and ensure a seamless experience for you.
As of the 3 February 2025, we will no longer be accepting direct calls for Family Court and Civil County Court enquiries at this court. Instead, you will be able to reach us at our contact centre in HMCTS National Services by dialling 0300 123 5577. Your call will be handled by a dedicated member of our National Customer Contact Team who are trained in the Family Court and Civil County Court process. For contact outside of this remit such as High Court (including Administrative court), Business & Property Court, Court of Protection and Criminal Court queries, these will continue to be handled directly by the court.
This change is driven by our HMCTS strategy of call centralisation and aligns with our ongoing efforts to streamline service delivery. By moving Civil & Family telephony contact from the courts to the National Services’ customer contact team, we aim to enhance efficiency, allowing courts to focus resources on core administrative tasks, and facilitating court proceedings. We kindly ask for your support and understanding as we make this transition.
The contact centre will be open from 8.30am to 5pm, Monday to Friday, except Bank holidays.
Please Note: We ask that you continue your usual practices for contacting the court until the change on the 3 February 2025.
We appreciate your patience and support as we transition our telephony to our national call centre.